Q: do you accept custom orders?
A: I am not currently accepting custom orders as they are very time consuming and have to be made in multiples since the making of ceramics can be so unpredictable.
Q: are your items dishwasher/microwave safe?
A: any item with gold luster is NOT microwave/dishwasher safe! This is real gold, it will damage your microwave. Items without gold luster are technically microwave/dishwasher safe, but I highly recommend avoiding both for the longevity of your piece. Gentle hand washing is best, avoid overly abrasive materials when cleaning.
Q: do you combine shipping?
A: I do my best to combine items bought together but depending on the items it might be best to ship separately.
Q: do you accept returns or exchanges?
A: Please choose your item carefully and read the measurements included in each description to have an idea of how small/large the piece is before buying. Having customers send packages back often results in breakage if they are not wrapped up well enough so I do not accept returns or exchanges.
Q: what if my item arrives damaged?
A: I do my very best to package each item very carefully, but ceramics are fragile and life happens! If your item has arrived damaged please contact me with a photo within 72 hours of its arrival to receive a refund/replacement.